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ABSA Webinar Series
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02 - 08/05/25 - Stop Tiptoeing Around Conflict: How to Deal Well With Difficult Employees
On Demand 2025 Term 2 - Featured
Webinar Description
- Dealing with difficult employees doesn't require big blow-ups – Learn a simple, proven process that avoids high-stakes confrontation and helps you resolve challenges without escalating conflict.

- Clarifying expectations is your secret weapon – Most leadership pain points stem from unclear or unrealistic expectations. You’ll discover how to re-establish clarity and accountability with even the most difficult team members.

- Use the 3-stage approach from the book Step Up or Step Out – Jonno shares a practical framework to help difficult people either lift their performance or exit, often within just four weeks—without drama.

- Avoid surprises and pick small battles – Discover why difficult people thrive on confusion and how removing ambiguity can completely shift behaviour and team dynamics.

- You can do this—even if you hate conflict – With Jonno’s strategies, you’ll gain confidence to have crucial conversations that are clear, kind, and effective.

Speakers